When speaking about Recovery and Retention a business should have
the thought of a customer as a lifetime value and investment. A business should
be looking at the long term relationship with customers compared to the quick
buck short term relationship. Recovery plays an important role in maintaining
customers for the long haul. If a customer has an issue it is important for the
business to be able to respond and resolve the issue. By resolving a complaint
or dissatisfied customer it recovers the customer and keeps them within
satisfaction. The end result is customer retention that is handled by a
company’s customer complaints and retention department.
are driving factors in the change of technology with consumers making the right
decisions towards a better future in health care. Health information technology is a secure
exchange of health information between consumers, providers and payers and can
be updated by the patient when needed.
Health IT makes it easier for patients to remain vigilant about their
health. Health IT enables patients to
have access to their medical history, medical records, and doctor’s
recommendations. Patients can access
their personal information and update their records, as well as provide other
caretakers or hospitals the ability to log into their record for care. The patient has complete control of who may
have access to their records. The
patient can access their information online or patient portals. Self-service kiosks are a self-service portal
where patients can access their information without the help of personnel. The need to fill out paper work at a hospital
can now be accessed at self-service kiosks.
Self-service kiosks are found in convenient places like drug stores,
hospitals, and physician offices.
Patients can also quickly screen their vision, blood pressure, weight
and BMI. These results can be sent
directly to the physician office, alerting the physician if there any problems
associated with the patient. As
self-service kiosks become more available with technology advances, this can
help patients to prevent problems before they happen. Kiosks are new connections to healthcare
providers and should not replace doctor examinations. As technology progresses in the medical
field, there are now more improved methods for storing and sharing health
information which makes house calls an increasing possibility in patient care. Mobile health strategies allow providers to
view electronic health information anywhere they can connect to Wi-Fi, which
includes patient’s homes and nursing care facilities (clinicalkey.com). Mobile technology allows physician assistants
(PA) and physicians to make house old-fashioned house calls, even as we move
faster into the digital age. Some of the past as in house calls, is now of the
future with the digital age advancing at a faster rate of speed. This can and will be a great benefit for many
people including the elderly, families and individuals. The next 20 years will bring a broader view of technological
advances between health care provider and patients.